Terms of service


Last updated: August 2026

These Terms & Policies apply to purchases made through PTLsupplies.shop.

PTL Supplies is a UK-based retailer of home-use beauty and personal-care technology.

Throughout these policies, “PTL Supplies”, “we”, “us” and “our” refer to [LEGAL NAME / SOLE TRADER NAME] trading as PTL Supplies.

Contact: [SUPPORT EMAIL]
Business address: [BUSINESS ADDRESS]

1. Terms & Conditions

1.1 About our products

PTL Supplies supplies electrical beauty and personal-care devices intended primarily for home use.

Product descriptions, specifications, photographs and other information are provided to help you make an informed purchasing decision.

Minor differences in colour, finish, packaging or appearance may occur between batches and displays.

1.2 Placing an order

By placing an order through our website, you confirm that:

  • You are legally capable of entering into a contract.

  • The information you provide is accurate and complete.

  • You are authorised to use the selected payment method.

  • You have reviewed the relevant product information before purchasing.

Submitting an order does not necessarily mean that we have accepted it.

A contract is formed when we accept your order and send confirmation that the order has been accepted or dispatched.

We may cancel or refuse an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or listing error.

  • Payment cannot be authorised.

  • We reasonably suspect fraudulent activity.

  • We are unable to deliver to the supplied address.

If payment has already been taken for an order we cannot fulfil, the affected amount will be refunded.

1.3 Prices

Prices displayed on the website are shown in GBP unless otherwise stated.

Delivery charges, where applicable, are shown during checkout before you place your order.

We may change prices at any time, but changes will not affect orders that have already been accepted.

1.4 Product availability

All products are subject to availability.

Where an item becomes unavailable after an order is placed, we will contact you and either offer an appropriate alternative where suitable or issue a refund.

1.5 Website information

We aim to ensure product descriptions, images, specifications and pricing are accurate.

However, occasional errors may occur.

Where an obvious error affects an order, we may contact you before fulfilment to correct the issue or cancel and refund the affected item.

2. Delivery Policy

UK Delivery

We aim to dispatch orders within the timeframe displayed on the website or during checkout.

Estimated delivery dates are estimates rather than guarantees unless an expressly guaranteed delivery service has been purchased.

Once your order has been dispatched, tracking information will be provided where available.

Incorrect delivery information

Customers are responsible for checking that the delivery address entered at checkout is correct.

Please contact us as soon as possible if you notice an error.

If an order has not yet been dispatched, we will try to amend the address.

Once a parcel has entered the courier network, we cannot guarantee that an address can be changed.

Lost or damaged parcels

If your order arrives visibly damaged, contains damaged goods or does not arrive within a reasonable period, contact us at [SUPPORT EMAIL].

Please retain the packaging and, where possible, provide photographs of any damage so that we can investigate with the carrier.

Your statutory rights are not affected by delivery problems or carrier claims.

3. Returns, Cancellations & Refunds

Change-of-mind cancellations

For most online purchases, you may cancel your order within 14 days after receiving the goods, without having to provide a reason.

To exercise your right to cancel, contact:

[SUPPORT EMAIL]

and provide your:

  • Name

  • Order number

  • Product being returned

  • Confirmation that you wish to cancel the purchase

After notifying us of cancellation, goods should be returned without unnecessary delay and within the applicable statutory return period.

Unless the item is faulty or we supplied something incorrectly, you are responsible for the direct cost of returning the goods.

Condition of returned goods

You may inspect goods in the same way that you reasonably could in a physical shop.

If goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and operation, we may make a lawful deduction from the refund to reflect any reduction in value.

Where possible, please return products with their original packaging, instructions, accessories and components.

Hygiene-sensitive products

Certain products may be supplied with a hygiene or protective seal.

Where a sealed product is genuinely unsuitable for return for health-protection or hygiene reasons, the statutory cancellation right may cease once that seal has been broken.

Where this applies, it will be clearly indicated on the relevant product or packaging.

This restriction does not affect your rights where goods are faulty, damaged, misdescribed or otherwise do not conform to contract.

Refunds

Approved refunds will normally be issued to the original payment method.

Where you exercise your statutory cancellation right, we will refund the amount required by applicable consumer law, including the standard outbound delivery charge where applicable.

We may withhold reimbursement until we have received the returned goods or you provide appropriate evidence that they have been sent back, where permitted by law.

Faulty products

Products supplied by PTL Supplies must meet your statutory rights.

If an item is faulty, damaged, not as described or otherwise fails to conform to the contract, please contact us as soon as possible at [SUPPORT EMAIL].

Depending on the circumstances and applicable consumer law, you may be entitled to a refund, repair, replacement or other remedy.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

4. Product Use & Safety

PTL Supplies products are intended for the purpose described on the relevant product page and in the supplied instructions.

Always:

  • Read the instructions before first use.

  • Follow the recommended usage instructions.

  • Observe all warnings and contraindications supplied with the product.

  • Stop using a device if it appears damaged or behaves abnormally.

  • Keep electrical devices and charging equipment away from water unless specifically designed and rated for such use.

  • Keep products away from children where appropriate.

Do not modify, dismantle or use electrical equipment in a manner inconsistent with its instructions.

Beauty rather than medical use

Unless specifically stated otherwise, PTL Supplies products are sold as beauty, cosmetic or personal-care products and are not intended to diagnose, treat, cure or prevent disease or medical conditions.

Information supplied on our website is general product and beauty information and should not be considered medical advice.

If you have a medical condition, are pregnant, use an implanted electrical or medical device, take medication that may affect your suitability for a treatment, or are unsure whether a particular beauty device is appropriate for you, seek appropriate professional advice before use.

Individual experiences and cosmetic results can vary.

5. Warranty

Where a PTL Supplies product is supplied with a manufacturer's or PTL Supplies warranty, the applicable warranty period and conditions will be stated with the product or accompanying documentation.

A commercial warranty is provided in addition to, and does not replace or reduce, your statutory consumer rights.

A warranty may not cover damage caused by:

  • Accidental damage.

  • Misuse or inappropriate use.

  • Failure to follow the supplied instructions.

  • Unauthorised modifications or repairs.

  • Normal cosmetic wear and tear.

  • Damage caused by unsuitable charging equipment where requirements were clearly specified.

This does not exclude rights or remedies that cannot legally be excluded.

6. Promotions & Discount Codes

Promotional codes may be subject to specific conditions, including:

  • Expiry dates.

  • Minimum order values.

  • Product exclusions.

  • Single-use restrictions.

  • One code per order.

Unless expressly stated otherwise, discount codes cannot be combined.

We may withdraw or amend a promotion where there has been an obvious technical or pricing error, subject to applicable consumer law.

7. Privacy Policy

PTL Supplies respects your privacy and processes personal information in accordance with applicable UK data-protection legislation.

Information we may collect

Depending on how you interact with our website, we may collect:

  • Your name.

  • Billing and delivery address.

  • Email address.

  • Telephone number.

  • Order history.

  • Payment-related information.

  • Customer-service correspondence.

  • IP address.

  • Device and browser information.

  • Website activity and cookie information.

  • Marketing preferences.

We do not normally receive or store complete payment-card details ourselves where payment is processed securely by third-party payment providers.

Why we use your information

We may use personal information to:

  • Process and fulfil orders.

  • Take and administer payments.

  • Arrange deliveries.

  • Provide customer support.

  • Handle returns, refunds and warranty enquiries.

  • Prevent fraud and protect our business.

  • Meet legal, accounting and regulatory obligations.

  • Improve our website and services.

  • Send marketing communications where permitted.

Lawful bases

Depending on the circumstances, we process personal information because it is:

  • Necessary to perform a contract with you.

  • Necessary to comply with a legal obligation.

  • Necessary for our legitimate business interests where those interests do not override your rights.

  • Based on your consent where consent is required.

Service providers

We may share information with trusted service providers where necessary to operate our business, including:

  • Shopify and ecommerce infrastructure providers.

  • Payment processors.

  • Delivery and courier companies.

  • Email and customer-support providers.

  • Analytics and website-service providers.

  • Professional advisers where necessary.

We only share information where reasonably necessary for the relevant purpose or where required by law.

International processing

Some technology providers may process information outside the UK.

Where this occurs, appropriate safeguards will be used where required by applicable data-protection legislation.

Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Your rights

Depending on the circumstances, UK data-protection law may give you rights relating to your personal information, including the right to:

  • Request access to your information.

  • Request correction of inaccurate information.

  • Request deletion in certain circumstances.

  • Restrict processing in certain circumstances.

  • Object to certain processing.

  • Request portability where applicable.

  • Withdraw consent where processing relies on consent.

To make a privacy request, contact [PRIVACY EMAIL].

You also have the right to raise concerns with the Information Commissioner's Office (ICO).

8. Cookies

PTLsupplies.shop uses cookies and similar technologies.

Some cookies are necessary for the website to operate correctly, including functions such as:

  • Shopping baskets.

  • Checkout.

  • Security.

  • Account functionality.

  • Website preferences.

Other cookies may be used for:

  • Analytics.

  • Measuring website performance.

  • Personalisation.

  • Advertising or marketing.

Where legally required, non-essential cookies will not be placed until you have provided the appropriate consent.

You can manage your preferences through the cookie controls provided on our website.

9. Marketing Communications

Where you choose to receive promotional communications, we may send information about PTL Supplies products, launches, offers and other relevant news.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email or by contacting us.

Transactional communications relating to orders, deliveries, security and customer service are separate from marketing communications.

10. Intellectual Property

Unless otherwise stated, the PTL Supplies name, branding, website design, written content, graphics and original imagery are owned by or licensed to PTL Supplies.

Content may not be reproduced, distributed or commercially exploited without permission except where permitted by law.

11. Liability

Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable consumer law.

PTL Supplies is not responsible for losses caused by misuse of a product, failure to follow supplied instructions or use of a product for a purpose for which it was not designed, except where liability cannot legally be excluded.

Nothing in these Terms affects your statutory consumer rights.

12. Changes to These Policies

We may update these Terms & Policies periodically to reflect changes to our business, products, website or legal obligations.

The current version will always be published on PTLsupplies.shop with its most recent revision date.

Changes will not retrospectively remove statutory rights that have already arisen.

13. Governing Law

These Terms are governed by the applicable laws of the United Kingdom.

If you are a consumer, you retain any mandatory protections and rights applicable to you under the laws and courts relevant to where you live.

14. Contact PTL Supplies

For orders, returns, product questions, complaints or privacy enquiries:

PTL Supplies
Website: PTLsupplies.shop
Email: [SUPPORT EMAIL]

We aim to deal with customer enquiries fairly and promptly.